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Table 2 Perceived benefits of quality measurement and improvement on practice and patients

From: Quality improvement in small office settings: an examination of successful practices

Benefits for Practice   Benefits for Patients  
Efficiency, standardization N = 29; 74% More appropriate, effective care N = 33; 84%
Patient retention/satisfaction N = 28; 71% Improved timeliness of care N = 26; 66%
Improved reputation N = 26; 66% Patient safety N = 18; 45%
Clinical staff retention/satisfaction N = 23; 58% Access to information N = 15; 39%
Improved patient outcomes N = 20; 50% Communication with physicians N = 14; 37%
Improved revenues N = 15; 39% Care coordination N = 13; 34%
Support staff retention/satisfaction N = 11; 29% Access to care N = 11; 29%
Ability to satisfy external requirements N = 7; 18% Interaction with other staff N = 11; 29%
  1. Factors cited as benefits of quality measurement and improvement, reported in percentages of physicians who reported them.