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Table 2 Perceived benefits of quality measurement and improvement on practice and patients

From: Quality improvement in small office settings: an examination of successful practices

Benefits for Practice

 

Benefits for Patients

 

Efficiency, standardization

N = 29; 74%

More appropriate, effective care

N = 33; 84%

Patient retention/satisfaction

N = 28; 71%

Improved timeliness of care

N = 26; 66%

Improved reputation

N = 26; 66%

Patient safety

N = 18; 45%

Clinical staff retention/satisfaction

N = 23; 58%

Access to information

N = 15; 39%

Improved patient outcomes

N = 20; 50%

Communication with physicians

N = 14; 37%

Improved revenues

N = 15; 39%

Care coordination

N = 13; 34%

Support staff retention/satisfaction

N = 11; 29%

Access to care

N = 11; 29%

Ability to satisfy external requirements

N = 7; 18%

Interaction with other staff

N = 11; 29%

  1. Factors cited as benefits of quality measurement and improvement, reported in percentages of physicians who reported them.