| Emotional exhaustion | Depersonalisation | Pers. accomplishment | Satisfaction time | ||||
---|---|---|---|---|---|---|---|---|
 | Low | High | Low | High | Low | High | Low | High |
 | N = 786–795 | N = 131–132 | N = 454–460 | N = 207–208 | N = 406–411 | N = 600–607 | N = 476–484 | N = 396–400 |
Instrumental utterances | 65.2 | 82.6** | 69.1 | 74.9 | 64.9 | 73.6* | 75.1 | 61.8** |
from which: | Â | Â | Â | Â | Â | Â | Â | Â |
- biomedical talk | 39.9 | 47.5* | 42.7 | 42.9 | 38.2 | 45.2** | 45.5 | 38.1** |
- psychosocial talk: | 6.6 | 12.0** | 6.1 | 9.7** | 7.0 | 7.7 | 7.8 | 6.2 |
* psychosocial questions | 2.9 | 4.2** | 2.7 | 3.9** | 3.1 | 3.1 | 2.8 | 2.7 |
* psychosocial information | 2.9 | 6.2** | 3.2 | 4.8** | 4.0 | 3.4 | 4.3 | 3.2 |
* psychosocial counselling | .6 | 1.2** | .6 | .8 | .6 | .7 | .7 | .6 |
Affective utterances | 44.4 | 47.9 | 47.0 | 47.8 | 42.3 | 49.8* | 47.9 | 41.3 |
from which: | Â | Â | Â | Â | Â | Â | Â | Â |
- empathy | 1.3 | 1.6 | 1.3 | 1.5 | 1.4 | 1.5 | 1.4 | 1.1 |
- showing concern | .2 | .2 | .2 | .3 | .2 | .2 | .1 | .2 |
Other communication | Â | Â | Â | Â | Â | Â | Â | Â |
Patient-centeredness | 3.8 | 3.7 | 3.8 | 3.8 | 3.8 | 3.9** | 3.8 | 3.8 |
% eye contact | 42% | 42% | 43% | 39% | 40% | 44%* | 39% | 41% |
Outcomes | Â | Â | Â | Â | Â | Â | Â | Â |
Consultation length | 9.3 | 11.4** | 9.8 | 10.7 | 9.4 | 10.2 | 10.7 | 8.9** |
Psychological evaluation | 2.5 | 2.6 | 2.7 | 2.7 | 2.5 | 2.6 | 2.6 | 2.5 |
Psychol/social diagnosis | 9% | 12% | 9% | 11% | 9% | 10% | 9% | 9% |