From: Quality standards for child and adolescent mental health in primary care
Domain | Quality Standard | |
---|---|---|
Quality Indicator | ||
1 | Practice (confidentiality) | QS: GP surgeries should ensure that young people are aware of their policy on confidentiality |
QI: Does the practice advertise its policy on confidentiality (e.g. posters, leaflets, newsletters, practice website)? | ||
2 | Consultation (knowledge) | QS: GPs’ knowledge about child and adolescent emotional and behavioural health should remain up to date |
QI: One doctor at the practice should be the lead for work with children and young people | ||
3 | Consultation (awareness) | QS: GPs should be aware that parents may need help and advice in managing and coping with their child’s emotional or behavioural difficulties |
QI: GPs should direct parents to information for further advice and to support services | ||
4 | Consultation (communication) | QS: GPs should communicate effectively with both parents and children about the child’s emotional and behavioural health |
QI: Survey of parents and children – do they feel the GP communicates well with them about child and adolescent mental health issues? | ||
5 | Consultation (communication) | QS: GPs should give parents time to talk during the consultation |
QI: Survey of parents and children – do you feel that the GP gave you time to talk during the consultation? | ||
6 | Consultation (communication) | QS: GPs should be able to communicate with children and young people effectively and build good relationships with them |
QI: Survey of children and young people – to obtain their opinion about their experience of speaking to the GP and their relationship with the GP | ||
7 | Health Visitors (continuity of care) | QS: Parents should have the choice to see the same Health Visitor in order to establish a relationship where concerns about a child’s emotional or behavioural health can be discussed |
QI: Survey of parents – have you been able to see the same Health Visitor each time? | ||
8 | Health Visitors (attitude) | QS: Health Visitors should be non-judgemental when listening to parents’ concerns about their child’s emotional or behavioural health |
QI: Survey of parents – did you feel your Health Visitor was non-judgemental when you spoke about your concerns? | ||
9 | Further services (access and referral) | QS: If appropriate, and if they are unable to provide the help required, GPs should respond to parental requests for help for their child’s emotional or behavioural difficulties by making a prompt referral for further advice |
QI: Audit the GP practice – Are referrals made to CAMHS and related services? What is the time interval between the appointment and making the referral? | ||
10 | Further services (referral) | QS: GPs should explain the process of a referral and waiting period so that parents feel adequately informed |
QI: Survey of parents of referred children– did you feel the referral process was adequately explained to you? |