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Table 2 Results of application of context-specific rating protocol

From: Context factors in general practitioner - patient encounters and their impact on assessing communication skills - an exploratory study

MAAS-Global item

N times item is influenced (a)

Score without CF

Score with CF(b)

Effect size

 

Potentially

Actually

(SD)

(SD)

 

1. Introduction†

5

4

3.60 (0.93)

4.10 (0.90)

0.55

2. Follow-up consultation

29

29

3.83 (0.58)

4.42 (0.79)

0.87

3. Request for help‡

54

23

1.00 (1.45)

1.67 (2.23)

0.32

4. Physical Examination‡

83

31

4.33 (1.51)

5.14 (1.31)

0.57

5. Diagnosis†

76

6

3.84 (0.69)

4.46 (0.80)

0.80

6. Management

33

15

2.90 (1.15)

3.25 (1.15)

0.30

7. Closure∞

13

6

2.62 (0.92)

2.37 (2.19)

0.15

8. Exploration‡

72

18

1.85 (1.49)

2.57 (1.53)

0.48

9. Emotions‡

33

16

0.88 (1.27)

1.60 (1.94)

0.44

10. Information giving†

32

5

3.67 (0.97)

4.07 (1.05)

0.40

11. Summarizing†

0

0

3.27 (1.28)

4.00 (1.97)

0.42

12. Structuring‡

61

32

3.85 (1.21)

4.80 (1.36)

0.77

13. Empathy‡

0

0

4.25 (0.90)

4.87 (1.28)

0.56

Total mean score‡

  

2.98 (0.61)

3.66 (0.98)

0.84

  1. (a) Due to non-applicability of an item or a not-applicable sub-item. Items can be influenced by more than one sub-item that is not-applicable. If a (sub-)item is justifiably not applicable because of more than 1 context factor, it was counted only once.
  2. (b) Differences between scores without and with CF per item and for the total mean score were calculated with a paired samples t-test for equality of means.
  3. ∞ p < .05.
  4. † p < .01.
  5. ‡ p < .000.