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Table 1 Questions to measure patient satisfaction

From: Comparison of perceived quality amongst migrant and local patients using primary health care delivered by community health centres in Shenzhen, China

No. Description of questions
1 Are you satisfied with the environment of the CHC?
2 Are you satisfied with the (medical) skills of health workers?
3 Are you satisfied with the types of drugs in the CHC available to you?
4 Are you satisfied with the equipment in the CHC available for tests?
5 Are you satisfied with the charges for services?
6 Are you satisfied with the effectiveness of services (treatment outcome)?
7 Are you satisfied with the attitude of health workers?
8 Are you satisfied with waiting time (in the CHC before seeing a doctor)?
9 Is it convenient for you to come to CHC?
10 Are you satisfied with the comprehensiveness of the services?
11 Does your doctor listen to you carefully and patiently?
12 Does your doctor involve you in the decisions about your care?
13 Generally speaking, are you satisfied with primary health care?