Consultation environment and atmosphere | Doctors' consultations n = 90 (%) | Nurses' consultations n = 85 (%) |
---|---|---|
Friendly welcoming* | 67 (74 %) | 41(48%) |
Introductory chat | 73 (81 %) | 39 (46%) |
Ensured privacy during consultation | 44 (49%) | 11 (13%) |
Encouraged patients to ask questions | 42 (47%) | 9 (11%) |
Attention all times | 47 (52%) | 20 (23%) |
Gestures to continue† | 72 (80%) | 22 (26%) |
Eye to eye contact | 44 (49%) | 19 (22%) |
Emphasis on understanding and follow up | 47 (52%) | 14 (16%) |
Friendly closing and fare well ‡ | 63 (70%) | 16 (19%) |