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Table 1 Number (valid %) of calls handled by the nurse alone and subsequent (first) return consultations

From: Nurse telephone triage in out-of-hours GP practice: determinants of independent advice and return consultation

  Total number of calls Handled by nurse alone  
   Initial triage First return consultation*
  n (%) n (%) n (%)
Sex    
Male 659 (46.4) 180 (27.3) 66/179 (36.9)
Female 762 (53.6) 211 (27.7) 66/211 (31.3)
Age group (yrs)    
0–4 444 (31.3) 148 (33.3) 56/148 (37.8)
5–14 211 (14.9) 67 (31.8) 20/67 (29.9)
15–24 99 (7.0) 32 (32.3) 10/32 (31.3)
25–44 256 (18.0) 67 (26.2) 16/67 (23.9)
45–64 179 (12.6) 34 (19.0) 14/34 (41.2)
>65 231 (16.3) 43 (18.6) 16/42 (38.1)
Time of day    
Day (8 am-5 pm) 515 (36.6) 120 (23.3) 37/120 (30.8)
Evening (5 pm-11 pm) 641 (45.5) 154 (24.0) 46/154 (29.9)
Night (11 pm-8 am) 252 (17.9) 114 (45.2) 49/113 (43.4)
Number of problems    
1 334 (23.5) 103 (30.8) 38/103 (36.9)
2 598 (42.1) 184 (30.8) 61/184 (33.2)
3 489 (34.4) 104 (21.3) 33/103 (32.0)
Total 1421 (100.0) 391 (27.5) 132/390 (33.8)
  1. * Percentage of initial triage, excluding patients who were referred to the hospital during their first out-of-hours contact