Skip to main content

Table 5 Descriptive data and score distributions for the post consultation GPAQ version 2 (n = 190,038)

From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics

GPAQ scale/item

N

Minimum

Maximum

Mean SD

% respondents with lowest possible score

% respondents with highest possible score

Alpha

Access (6 items)

186,684

0

100

62.3 (18.6)

0 (n = 75)

2.0 (n = 3668)

0.86 (n = 82,519*)

Receptionists (1 item)

188,613

0

100

77.2 (20.2)

0.5 (n = 947)

30.7 (n = 57,842)

n/a

Continuity of care (1 item)

171,465

0

100

68.8 (23.0)

1.1 (n = 1821)

20.1 (n = 34,481)

n/a

Communication (8 items)

182,777

0

100

82.5 (17.5)

0.2 (n = 322)

28.3 (n = 51,714)

0.97 (n = 142,934)

Enablement (3 items)

144,740

0

100

65.5 (34.8)

11.8 (n = 17,072)

39.0 (n = 56,516)

0.91 (n = 124,974)

  1. * note that sample size for reliability analysis is much reduced due to the fact that 'don't' know/never needed to' responses to the two GPAQ telephone access questions are treated as missing for scale scoring purposes.