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Table 3 Summary of extracted roles
| Doctors' Roles | • knowing patient histories |
| • using record keeping system(s) effectively | |
| • keeping adequate records | |
| • deciding whether personal/social information should be recorded | |
| • clarifying and updating record accuracy | |
| • determining what information gets shared with others | |
| • delegating updating of records to nursing or office staff | |
| • ensuring confidentiality | |
| Patients' Roles | • transferring information to other practitioners |
| • establishing trust in doctor | |
| • willingness to share personal information | |
| • withholding no important details | |
| • awareness of types of medical and non-medical | |
| • details that are salient | |
| • remembering important information | |
| Roles of Technology | • serving as a tool to enhance continuity of care |
| • prompting doctors to take action | |
| • being searchable | |
| • providing space for historical/contextual information | |
| • facilitating development of longitudinal record keeping | |
| • enabling timely and patient-centred care |
