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Table 4 Factor analysis of the CARE Measure, PEI, and satisfaction items

From: Measuring empathic, person-centred communication in primary care nurses: validity and reliability of the Consultation and Relational Empathy (CARE) Measure

 

Factor 1

Factor 2

Factor 3

1. Making you feel at ease

.889

.185

.028

2. Letting you tell your story

.954

.127

.019

3. Really listening

.968

.145

.006

4. Being interested in you as a whole person

.966

.148

.007

5. Fully understand your concerns

.967

.118

.014

6. Showing care and compassion

.967

.144

.008

7. Being positive

.883

.102

.008

8. Explain things clearly

.912

.134

−.009

9. Helping you to take control

.937

.036

−.006

10. Making a plan of action with you

.890

.007

.001

PEI 1 Ability to cope with life

−.182

.794

−.065

PEI 2 Ability to understand illness

−.234

.844

−.029

PEI 3 Ability to cope with illness

−.214

.885

−.001

PEI 4 Ability to keep self health

−.217

.890

.051

PEI 5 Confidence about health

−.196

.869

.052

PEI 6 Ability to help self

−.208

.887

.038

Overall satisfaction

−.039

−.015

.786

Rating consultation time

.039

.061

−.781