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Table 4 Table listing request categories and their definitions

From: The effect of electronic medical record system use on communication between pharmacists and prescribers

Request categories

Definitions

Refill Accepted

Approved refill request.

Refill Denied

Rejected refill request.

Clarification

Requests requiring physician intervention to interpret. Ex: prescription illegible.

Incorrect Dose

Dosage prescribed by prescriber did not match what pharmacists had on record.

Exception Drug Status Request

Application for drug insurance or coverage.

New Rx Request

Request for prescription not on file for that patient.

Supplies Request

Request for non-drug equipment. Ex: diabetic equipment such as touch strips.

Continued Care Information

Requests for refills or new prescriptions relating specifically to individuals in continuing care communities.

Duplicate Fax

Copies of the same fax passed through the system more than once.

Substitution

Request for an alternate medication to replace a current one.

Fill Over Phone

Request that was completed in a phone interaction between pharmacist and prescriber.

Opioid Early Release Request

Application for release of opioid drugs to patient ahead of their intended time. Ex: patient is going away and would like to fill their hydrocodone prescription early.

Other

See Table 5.