Table 4 Summary of major themes, subthemes and dimensions of integration
Theme | Subtheme | Dimensions of integration from typologies |
|---|---|---|
Consumers | ||
Making meaning from the term integration | - | |
Experience at the healthcare centre | Person-focused care | |
1. Access to services 2. Care continuity 3. Performing above expectations 4. Staff availability and competence 5. Appointments/services running on time 6. Friendly staff 7. Shared attitude | Clinical integration Clinical integration Clinical integration Functional integration Functional integration Functional integration Normative integration | |
Staff | ||
Making meaning from the term integration | Person-focused care | |
Experience at the healthcare centre | - | |
A cultural shift towards teamwork and care integration | Normative integration Clinical integration Professional/service integration Functional integration |