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Table 3 Patient-assessed severity and fulfilment of expectations in relation to assessed medical inappropriateness of contact (Population 2, N = 1713)

From: Medical appropriateness of adult calls to Danish out-of-hours primary care: a questionnaire-based survey

  All OOH-PC contacts Contacts assessed by triage GP as medically inappropriate
N (%) n (%) OR (95% CI) p Adj. OR (95% CI)a pAdj.
Patient-assessed severity
 Severe 1011 (59.0) 187 (53.4) 0.77 (0.61–0.99) 0.038 0.80 (0.63–1.02) 0.077
 Not severe 671 (39.2) 152 (43.4) 1   1  
 Not ill, but had some questions 31 (1.8) 11 (3.1) 1.88 (0.88–4.00) 0.103 1.84 (0.86–3.94) 0.119
Fulfilment of expectations
 A lot/completely 1266 (73.9) 217 (62.0) 1   1  
 A little/some 325 (19.0) 80 (22.9) 1.58 (1.18–2.11) 0.002 1.47 (1.09–2.00) 0.012
 Not at all 122 (7.1) 53 (15.1) 3.71 (2.52–5.47) < 0.001 3.25 (2.13–4.85) < 0.001
  1. aAnalysis of patient-assessed severity adjusted for gender and age group. Analysis of fulfilment of expectations adjusted for gender, age group, patient-assessed severity, and whether the contact was managed by telephone consultation or triaged to face-to-face contact (OOH-PC or hospital)