Table 3 RFE groups and non-grouped ICPC-2 codes most frequently handled by nurse telephone counselling
RFE group/non-grouped ICPC-2 RFE code | Nurse telephone advice (n = 14,155) | Proportion | ||
|---|---|---|---|---|
Frequency | (%) | Incidence | % | |
General symptom | 1053 | (7.4) | 483 | 23 |
Fever | 1039 | (7.3) | 476 | 32 |
Lower limbs symptom/injury/condition | 656 | (4.6) | 301 | 20 |
Respiratory symptom/condition | 621 | (4.4) | 285 | 16 |
Abdominal pain | 579 | (4.1) | 265 | 17 |
Fears, concerns and worries | 567 | (4.0) | 260 | 33 |
Diarrhoea/Vomiting | 499 | (3.5) | 229 | 44 |
Upper limb symptom/injury/condition | 472 | (3.3) | 216 | 18 |
Ear symptom/condition | 413 | (2.9) | 189 | 37 |
Neck/back symptom/condition | 394 | (2.8) | 181 | 24 |
Skin itching/rash | 389 | (2.7) | 178 | 35 |
Urinary tract symptom/condition | 299 | (2.1) | 137 | 13 |
Skin injury | 298 | (2.1) | 137 | 14 |
Throat symptom/condition | 279 | (2.0) | 128 | 17 |
Eye symptom/condition | 262 | (1.9) | 120 | 17 |
Head/face symptom/condition | 243 | (1.7) | 111 | 22 |
Anxiety | 231 | (1.6) | 106 | 33 |
Administrative contact | 204 | (1.4) | 93 | 35 |
Mouth/teeth symptom/condition | 177 | (1.3) | 81 | 41 |
Animal/human bite | 168 | (1.2) | 77 | 37 |
Depression | 150 | (1.1) | 69 | 25 |
Limited function/disability | 143 | (1.0) | 66 | 34 |
Insect bite/sting | 132 | (0.9) | 60 | 37 |
Respiratory infections | 116 | (0.8) | 53 | 19 |
Constipation | 116 | (0.8) | 53 | 49 |
Nose/sinus symptom/condition | 106 | (0.7) | 49 | 24 |
Vertigo/dizziness | 106 | (0.7) | 49 | 22 |
Alcohol/substance abuse/addiction | 104 | (0.7) | 48 | 23 |
Chest symptom/condition | 102 | (0.7) | 47 | 8 |
Allergy/allergic reactions | 79 | (0.6) | 36 | 19 |
Other | 2456 | (17.4) | 1126 | 21 |
ICPC-2 unknown | 1702 | (12.0) | 780 | 28 |
All | 14,155 | (100) | 6487 | 23 |