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Table 3 Client satisfaction follow-up survey

From: An after hours gp clinic in regional Australia: appropriateness of presentations and impact on local emergency department presentations

 

Number

Percentage (%)

Client satisfaction with the visit (n = 219)

  

10 (very satisfied)

129

59%

9

40

18%

8

21

10%

7

15

7%

6

4

2%

5

8

4%

4

1

0%

3

0

0%

2

0

0%

1

1

0%

0 (very dissatisfied)

  

Was the clients issue resolved: (n = 219)

  

Yes

174

79%

No

45

21%

 Saw another GP within one week of visiting the After Hours clinic (n = 45a)b

33

73%

 Went to ED within one week of visiting the After Hours clinic (n = 45)a

10

22%

 Did not anyone else within one week of visiting the After Hours clinic (n = 45)

4

9%

Would the client use the clinic again: (n = 219)

  

Yes

216

99%

No

3

1%

Would the client recommend the clinic to someone else: (n = 219)

  

Yes

217

99%

No

2

1%

  1. Abbreviations: GP General Practitioner, ED Emergency Department
  2. a2 respondents saw another GP and went to ED within one week of visiting the After Hours clinic
  3. bThe after hours GP routinely encourages clients to make an appointment with their regular GP for the week following the BAHGPC consultation