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Table 6 Subscribers perception component matrix and factor loadings

From: Perception of quality health care delivery under capitation payment: a cross-sectional survey of health insurance subscribers and providers in Ghana

Item no.

Statement

Component

Communication

Dignity and respect

Service quality

Accommodation and cleanliness

Confidentiality

1

He/she spent time to advise me on preventive care

.870

    

2

Prescriber made time to discuss my health condition and treatment

.853

    

3

He/she explained everything about treatment

.797

    

4

Medicines prescribed were very good

.776

    

5

He/she opened up to me for statements about treatment

.757

    

6

Nurses treated me with dignity

 

.943

   

7

Prescriber gave me option to accept or refuse treatment

 

.933

   

8

Nurses were cautious towards me

 

.907

   

9

Prescriber made a good diagnosis

  

.812

  

10

Treatment was effective for recovery and cure

  

.777

  

11

I was able to see prescriber within 30 min

  

.586

  

12

There was a prescriber available to attend to me

  

.551

  

13

No congestion at facility during last visit

   

.738

 

14

Seats were enough at facility during last visit

   

.606

 

15

During last visit at facility, environment was clean

   

.594

 

16

During last visit, waiting area was well ventilated

   

.559

 

17

Confidentiality in consulting room

    

.848

18

Health information is kept secret and confidential

    

.729