Table 1 Example of the structural analysis, from meaning units to themes

“So I think we do a good job. Maybe it can be improved. No, but it can maybe be systematized.”

I think we do a good job.

Maybe it can be systematized.

We do a good job. It can be systematized.

Striving towards professionalism

Following structured professional practice

“I would like to have more of a system, that is preferably online, a questionnaire before the consultation so that gets done, so I don’t have to ask or forget or so it gets done, definitely, so I think it works like that with one, yes so that’s the way it can work.”

I would like to have more of a system, preferably online, a questionnaire before the consultation so that gets done.

I want more of a system, an online questionnaire before consultation.

Embracing the future with critical optimism

Following structured professional practice

“But we cannot really offer as much in the current situation as we might want to, a bit more prevention or, there aren’t those possibilities.”

We cannot offer as much in the current situation as we might want to.

We want to offer more – but cannot.

Being in an unmanageable situation

Deficiency in professional practice

“And sometimes I also bring up the other lifestyle behaviors but it’s not always at all, but rather when it feels relevant or appropriate.”

Sometimes I also bring up other lifestyle behaviors but it’s not always but rather when relevant or appropriate

Other lifestyle behaviors brought up only when relevant or appropriate.

Following one’s perception

Deficiency in professional practice