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Table 1 Responses to survey questions based on key dimensions assessed

From: Patient experiences of a lifestyle program for metabolic syndrome offered in family medicine clinics: a mixed methods study

Dimension (sub-dimension) Question N (%)
Access (First contact accessibility) Able to contact a team member:  
• Yes, definitely 125 (76%)
• Yes, to some extent 14 (9%)
• No, not at all 1 (1%)
• Did not need to contact 24 (15%)
Access (Economic accessibility) Difficulty in getting to appointments due to costs or time  
• Never/Rarely 112 (68%)
• Sometimes 42 (26%)
• Often/Very often 10 (6%)
Interpersonal communication (General communication) Knowledge of what to expect re: number of appointments, what would be learned and amount of support  
• Yes, definitely 98 (62%)
• Yes, to some extent 50 (32%)
• No, not at all 10 (6%)
Interpersonal communication (General communication) How often team members explained things clearly  
• Always/usually 160 (98%)
• Sometimes 2 (1%)
• Rarely/never 1 (0.6%)
Interpersonal communication (Respectfulness) How often team members treated with courtesy and respect  
• Always/usually 163 (99%)
• Sometimes 0
• Rarely/never 1 (0.6%)
Interpersonal communication (Shared decision-making) Involvement in setting goals  
• Yes, definitely 122 (76%)
• Yes, to some extent 37 (23%)
• No, not at all 2 (1%)
Interpersonal communication (Whole-person care) Did team members consider personal situation when making recommendations?  
• Yes, definitely 143 (88%)
• Yes, to some extent 19 (12%)
• No, not at all 0
• Don’t know 1 (0.6%)
Continuity and coordination (Team functioning) How often told different things by different providers  
• Always/usually 7 (4%)
• Sometimes 10 (6%)
• Rarely/never 144 (89%)
Comprehensiveness of services (Services provided) How would you rate importance of this service to your health? (0 = not important at all; 10 = extremely important)  
• 1–4 5 (3%)
• 5–7 28 (17%)
• 8–10 128 (80%)
Comprehensiveness of services (Services provided) Appropriateness of program length?  
• Too short 31 (19%)
• Just right 114 (71%)
• Too long 15 (9%)
Comprehensiveness of services (Services provided) Have the team members provided the information and support needed to make changes?  
• Yes, definitely 132 (81%)
• Yes, to some extent 28 (17%)
• No, not really 2 (1%)
• Not needed 1 (0.6%)
Trust Comfortable sharing personal information with team?  
• Yes, definitely 152 (93%)
• Yes, to some extent 12 (7%)
• No, not at all 0
Trust Confidence in information received  
• Yes, definitely 153 (93%)
• Yes, to some extent 11 (7%)
• No, not at all 0
Patient-reported impacts on care (Action on Goals) Confidence in maintaining changes in nutrition  
• Totally/very confident 119 (73%)
• Moderately confident 38 (23%)
• Little/hardly confident 7 (4%)
Patient-reported impacts on care (Action on Goals) Confidence in maintaining changes in physical activity  
• Totally/very confident 103 (63%)
• Moderately confident 42 (26%)
• Little/hardly confident 18 (11%)
Patient-reported impacts on care (Action on Goals) Were there times when did not try nutrition changes because something got in the way?  
• No 58 (37%)
• Yes, sometimes 89 (57%)
• Yes, often 10 (6%)
Patient-reported impacts on care (Action on Goals) Were there times when did not try physical activity changes because something got in the way?  
• No 67 (44%)
• Yes, sometimes 75 (49%)
• Yes, often 11 (7%)