Scale | Number of items | Item-scale correlations | Item-other scales correlations | Scaling success ratea (%) | Inter-scale correlations | Cronbach’s alpha | Correlations with overall satisfactionb |
---|---|---|---|---|---|---|---|
Receptionists | 1 | NA | 0.26–0.53 | NA | 0.26–0.54 | NA | 0.38 |
Access | 5 | 0.66–0.81 | 0.15–0.51 | 25/25 (100) | 0.37–0.54 | 0.79 | 0.38 |
Continuity of care | 1 | NA | 0.28–0.45 | NA | 0.28–0.45 | NA | 0.17 |
Communication | 8 | 0.77–0.87 | 0.23–0.45 | 40/40 (100) | 0.36–0.51 | 0.92 | 0.37 |
Enablement | 2 | 0.92–0.93 | 0.24–0.41 | 10/10 (100) | 0.26–0.41 | 0.83 | 0.31 |
Total | 17 | Â | Â | Â | 0.9 | Â |