Table 4 Patient and doctor ratings for consultations with either somatic or other reasons for visit
From: Challenges to patient centredness – a comparison of patient and doctor experiences from primary care
Patient-centred aspect | Reason for visit (somatic/ other) | Total (no) of patient responses. Percentage for highest possible estimations, 95% confidence interval (CI) | Difference between patient responses P-value CHI 2-test | Total (no) of doctor responses. Percentage for highest possible estimations | Difference between doctor responses P-value CHI 2-test | Difference between doctor responses P-value F-test ICC = 0.1 | Maximum ICC (doctors) for P-value ≤0.05 F-test |
|---|---|---|---|---|---|---|---|
1. The patient was provided an opportunity to describe their discomforts, ideas, concerns, and expectations | Somatic | (158) 76.6% (CI 70.0–83.2) | 0.016 | (131) 73.3% | < 0.001 | < 0.001 | 0.26 |
Other | (43) 58.1% (CI 43.4–72.8) | (49) 36.7% | |||||
2.The doctor listened without interrupting | Somatic | (161) 85.1% (CI 79.6–90.6) | 0.047 | (131) 74.8% | < 0.001 | 0.004 | 0.20 |
Other | (43) 72.1% (CI 58.7–85.5) | (49) 42.9% | |||||
3. The patient was taken seriously | Somatic | (160) 82.5% (CI 76.6–88.4) | 0.605 | (131) 78.6% | < 0.001 | 0.041 | 0.11 |
Other | (43) 79.1% (CI 66.9–91.3) | (49) 57.1% | |||||
4. The patient was provided with information about the doctor’s assessment | Somatic | (156) 77.6% (CI 71.1–84.1) | 0.407 | (130) 77.7% | 0.003 | 0.069 | 0.07 |
Other | (42) 71.4% (CI 57.7–85.1) | (48) 58.3% | |||||
5. The patient had their questions answered | Somatic | (158) 71.5% (CI 64.5–78.5) | 0.270 | (131) 74.8% | < 0.001 | 0.030 | 0.14 |
Other | (43) 62.2% (CI 48.4–77.2) | (48) 50.0% | |||||
6. The patient was provided an opportunity to participate in decisions concerning their ongoing care | Somatic | (153) 64.1% (CI 56.5–71.1) | 0.516 | (131) 71.0% | < 0.001 | 0.002 | 0.37 |
Other | (41) 58.5% (CI 43.3–73.6) | (47) 36.2% | |||||
7. Overall satisfaction | Somatic | (160) 81.9% (CI 75.9–87.9) | 0.040 | (131) 79.4% | 0.002 | 0.044 | 0.11 |
Other | (43) 67.4% (CI 53.4–81.4) | (48) 58.3% |