PHC System Outcome | PCN Level Performance Indicator |
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Attachment All Albertans have a ‘health home’ | 1. Percentage of patients going to a different provider or different clinic for a subsequent visit. |
Access Albertans have timely access to a primary health care team. | 2. Percentage of physicians measuring Time to Third Next Available Appointment (progress measure for actual mean time to TNA). |
Quality Clinical and social supports are brought together to promote wellness, provide quality care based on proven courses of action, and effectively manage chronic disease. | 3. Average of patient responses to the question “Overall, how would you rate the care you received in your visit today?” |
4. Percentage of compliance of physicians in screening or offering screening to their panel of patients, as described in a menu of screens recommended by Alberta Screening and Prevention Initiative (ASaP). | |
Self-management of Care Albertans are involved in their care and have the supports needed to improve and manage their health. | 5. Percentage of patients with a chronic condition who were offered self-management supports during the fiscal year. |
Health Status and Care Experience Albertans are as healthy as they can be, have better health overall, and report positive experiences with primary health care. | 6. Percentage of patients with a chronic condition who report maintaining or improving quality of life as measured by the EQ-5D Health Questionnaire during the fiscal year. |
Provider Engagement and Satisfaction Providers satisfied and happy with their work lives and able to provide quality care. | 7. Percentage of identified team members responding to a team effectiveness survey. |
Leadership and Governance PCN leadership and governance is effective. | 8. PCN board completion of all three components of self-assessment during the fiscal year: • self-assessment of the PCN board as a whole • self-assessment of individual PCN board members • performance improvement plan |
9. PCN board assessment of the performance of the PCN administrative lead and all other staff members reporting directly to the board for the prior fiscal year. |