|PHC System Outcome||PCN Level Performance Indicator|
All Albertans have a ‘health home’
|1. Percentage of patients going to a different provider or different clinic for a subsequent visit.|
Albertans have timely access to a primary health care team.
|2. Percentage of physicians measuring Time to Third Next Available Appointment (progress measure for actual mean time to TNA).|
Clinical and social supports are brought together to promote wellness, provide quality care based on proven courses of action, and effectively manage chronic disease.
|3. Average of patient responses to the question “Overall, how would you rate the care you received in your visit today?”|
|4. Percentage of compliance of physicians in screening or offering screening to their panel of patients, as described in a menu of screens recommended by Alberta Screening and Prevention Initiative (ASaP).|
Self-management of Care|
Albertans are involved in their care and have the supports needed to improve and manage their health.
|5. Percentage of patients with a chronic condition who were offered self-management supports during the fiscal year.|
Health Status and Care Experience|
Albertans are as healthy as they can be, have better health overall, and report positive experiences with primary health care.
|6. Percentage of patients with a chronic condition who report maintaining or improving quality of life as measured by the EQ-5D Health Questionnaire during the fiscal year.|
Provider Engagement and Satisfaction|
Providers satisfied and happy with their work lives and able to provide quality care.
|7. Percentage of identified team members responding to a team effectiveness survey.|
Leadership and Governance|
PCN leadership and governance is effective.
8. PCN board completion of all three components of self-assessment during the fiscal year:|
• self-assessment of the PCN board as a whole
• self-assessment of individual PCN board members
• performance improvement plan
|9. PCN board assessment of the performance of the PCN administrative lead and all other staff members reporting directly to the board for the prior fiscal year.|