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Table 3 Type of consult and satisfaction by survey respondent characteristics

From: Telehealth consultations in general practice during a pandemic lockdown: survey and interviews on patient experiences and preferences

Characteristic Satisfieda with telephone consultation
(n = 454) %
Satisfieda with in person visit
(n = 309) %
Overall 86 92
Age group (years)
 18–34 88 93
 35–44 80 86
 45–54 86 93
 55–64 89 89
 65+ 89 96
Gender
 Female 87 91
 Male 82 92
 Otherb 57c 83c
Prioritised ethnicity (in priority order)
 Māori 82 90
 Pacific peoples 86c 80c
 Asian 60c 80c
 New Zealand European/Other 88 92
DHB region
 Northern region 82 90
 Midlands region 75 82
 Central region 88 90
 South Island 91 99
Current work status
 In paid employment as before COVID-19 88 92
 In paid employment with reduced pay due to COVID-19 82 88
 In paid employment but not being paid due to COVID-19 90c 100c
 Unemployed and looking for a job 69c 75c
 Not in paid employment and not looking 86 82
Long term health condition(s)
 Yes 87 91
 No 84 91
Disability
 Yes 92 89
 No 85 92
Self-rated health
 Excellent 95 94
 Very good 87 95
 Good 86 90
 Fair 83 91
 Poor 61 58c
Struggle to pay for basic living costs over past seven days
 Strongly agree or agree 86 88
 Neither agree nor disagree 69 90
 Strongly disagree or disagree 89 92
  1. aGroup Satisfied = responses of “Very satisfied” or “Satisfied”; bThose who answered “gender diverse” or “prefer not to say” were grouped together because of small numbers; cBased on < 10 responses”
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