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Table 4 Quality measures of interaction with the health professional by consultation type

From: Telehealth consultations in general practice during a pandemic lockdown: survey and interviews on patient experiences and preferences

Quality measure Consult type
Telephone
(n = 528) %
Video
(n = 46) %
In-person
(n = 337) %
Did your doctor or nurse …a
 listen to what you had to say 98 98 97
- Yes, but not as well as in-person 20 n/a
 spend enough time with you 95 98 95
- Yes, but not as well as in-person 23 n/a
 treat you with kindness 98 98 97
- Yes, but not as well as in-person 10 n/a
 explain things to you in a way that was easy to understand 97 98 98
- Yes, but not as well as in-person 12 n/a
  1. aCombined responses for ‘Yes, just as well as in-person’ and ‘Yes, but not as well as in-person’ (for telephone/video consultation) and ‘Yes’ (for In-person consultation). Responses for ‘Yes, but not as well as in-person’ not provided for video consultations due to small numbers
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